FAQs – asa beauty

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Our products are 'Cruelty-free' and hence not tested on animals, but on humans. Additionally, besides doing all the lab tests required by BIS (Bureau of Indian Standard), we ensure our products go through further rigorous testing to make them even more safe than the standards set by the industry.
Thanks to the antioxidant ingredients, our makeup is self-preserving. Additionally, a special heating and cooling process during the formulation ensures our products stay longer. asa products are usable for 12-18 months.
Yes you can buy only refills, however please ensure you have a case or a magnetic palette to store it.
We do not have any offline stores as of now. But we do have plans to open them soon.
The Mica we use in our products is Eco-certified, so you can be assured it is sourced ethically.
Since our products are made with natural ingredients, they are temperature sensitive. It is ideal to store them below 25 degree Celcius.  
asa products do not contain Paraben, Sulphates, Petrochemicals, Mineral oil, TEA, Palm, Carmine, Formaldehyde, Pre-mix bases, Urea, Ammonia, EDTA, Toluene, DEA, MEA and Triclosan. To know more about each of these ingredients, you may want to check our 'Glossary' section on the site.

Shades
asa's highly pigmented range of Hydra-Matte lipsticks give an intense colour pay-off while using Argan Oil and Shea Butter to reduce damage and repair dry patches on your lips. A quick fix to discoloured lips, would be to apply your shade of concealer to neutralise the colour of your lips, followed by the lipstick.
Yes. No technique is right or wrong, it entirely depends on what you feel good with. For those with extreme cases of uneven skin tone, using concealer first might help even out base and then the foundation can be applied on top.
Applying the asa translucent powder as a finising step to your regular makeup gives you a natural glow all day long. It not only mattifies the skin by soaking up excess oil but will also set your makeup for a longer wear.
Exposing your skin to harmful ingredients like parabens and sulphates can damage it in the long run. We, at asa, follow a very strict 'no' list for our products and source natural and safe ingredients that nourish your skin. We belive that makeup should be with the benefits of skincare. Properly removing your makeup are also key to maintaining damage-free skin.
With mascara, the golden rule to follow is - less is more. You can also apply a second coat of mascara before your first coat is completely dry. Clumpy lashes are usualy the result of applying too many coats or faulty formula. Our blend of Castor, Jojoba and Olive oil not just strenghten your lashes but also provide for a smooth application.  
Educational
We have ensured that our blend of ingredients including Green Tea, Argan Oil and Vitamin E have the power to enrich and protect all skin types. Powder foundations absorb sweat to give a mattifying effect, ensuring that makeup to you feels like second skin.
Asa has an extremely stringent 'No' list which consists of comodogenic ingredients such as Silicon, Coconut Oil and Ethanolamines which are responsible for clogged pores through makeup.
No. Our Powder Foundation has a blend of ingredients like Kokum Butter and Green Tea Leaf which has powers to prevent damage to your skin. But, it is important to remember that this cannot be interchanged for suncreen. Applying suncreen every morning cannot be replaced by any of our products.
Our unique Refill Programme has especially been created keeping in mind sustainably practices and to make sure you have the means to continue purchashing our products in the most ecological way, time after time. We suggest making your first purchase with a case so as to make storing and recycling easier in the long run.
We, at asa, have extensively researched to ensured that our products can last for 18 months, given it's more than 92% natural formation. They are a blend of safe sythetics and natural ingredients so that our customers do not have to compromise on quality. Visit the Ingredients page on our website to know more.
asa products have been carefully created in a range of 92 to 100% natural formulas. It is our constant pursuit to be transparent with our ingredients and build a range that is not only good for your skin but good for the earth too. Visit the Ingredients page on our website to know more.
Currently, asa displays a powder foundation which can be used to build a smooth and complete coverage. We are working towards creating more products which includes a liquid foundation.
Asa has a stringent 'No' list with ingredients like lead which are severely harmful and damaging to the skin. We have strived to create products for our consumers that internally heal and protect the skin. Visit the Ingredients page on our website to know more.
We, at asa, believe that our products should be used however deemed fit by our customers. Our Luminising Powder can be used by itself and also to set your liquid foundation.  
Owing to their all-natural formula, asa's products are not water proof but can provide resistance to water.
We, at asa, strive to source all our ingredients from it's purest sources whilst also maintaining all transparency and ecological and ethical standards. The Miica used in our formulation has been cetified by EcoCert.
Yes. Since all asa products have been made with natural ingredients, they are temperature sensitive. It is suggested that our products be kept below 25 degree and in dry and cool place.
Our products are 92% natural and safe with skin care benefits, also our packaging is sustainable and refillable.
asa's 'No' list is a stringent and well-researched list of ingredients eliminated from our formulations due to their harmful and environmentally damaging quality. We has consciously chosen to not use popular ingredients such as palm oil, ammonia, parabens and carmine to ensure that our products make you look your best while protecting the environment too. Visit the Ingredients page on our website to know more.

Ingredients
Asa has a stringent and thoroughly researched "NO" list which includes all the ingredients we have consciously eliminated from our formulations to ensure that every product works towards healing your skin while making it look beautiful. We have also ensured that the ingredients we use are ethically sourced and don't negatively harm the environment. Please refer to our ingredients page for additional information.
No, as of now, asa's diverse product range does not include essential oils.
Asa's stringent "NO" list and carefully crafted formulations does not compromise on pay off thanks to our self-preserving natural ingredients including organic antioxidants. Our production also employs a special heating and cooling process which ensures our products stays fresh for every use and usable upto 18 months unopened and up to 12 months after your first usage.

Shipment
After placing your order, you shall recieve an email from us with once you order has been dispatched with the tracking details of your parcel. For any queries, kindly share your order information at customercare@asabeauty.com
We, at asa, have strict guidelines for the quality of our products through all our internal processes. If in case you receive a damaged product, please contact us right away on our website through our Contact Us page or email us at customercare@asabeauty.com
Asa products once purchased are non-refundable. A product may be eligible for return on certain conditions. For more information, visit the "Shipping and Returns" page on our website.
asa products can only be exchanged if purchased off our website and not through other e-commerce gateways. Products can only be exchanged with the original reciepts and if they fulfill our other criteria. To know more, visit the "Return Policy" page of our website.
Once you have purchased your asa products, making changes to the order is only possible through our Cancellation Policy which is applicable if the products delieverd are damaged or if the delivery is delayed. For more information, visit the "Cancellation Policy" page of our website.
As of now, asa products only ship nationally across India. We hope to serve you internationally in the near future.
No. asa products can only be exchanged if purchased off our website asabeauty.com only. Please refer to the exchange policies of the specific e-commerce platform you have made use of. For more information, visit the "Shipping & Returns" page on our website.
We're sorry you haven't recieved your asa beauty products yet. Kindly share your details on customercare@asabeauty.com or call on our customrcare number : 18001207252. Our team will get in touch with you shortly.
We're sorry you are not being able to track your asa beauty order. Kindly share your details on customercare@asabeauty.com or call us on our customer care number: 18001207252. Our team will get in touch with you shortly.  
At asa, we ensure that your order is processed within 2 business days and reaches you safely within 2-3 working days across all majors cities in India. For more information, visit the "Shipping Policy" page on our website.
At asa, returning a product with the necessary pickup and validation takes place in the course of 7-10 working days. For additional details about the complete process, please visit the page "Return Policy" on our website.
We are sorry your asa beauty order has been cancelled. Please share your details on customercare@asabeauty.com or call us on our customer care number: 18001207252. Our team will get in touch with you shortly.
Kindly share your details on customercare@asabeauty.com or call us on our customrcare number: 18001207252. Our team will get in touch with you shortly.
In case you have forgetten your password, you can visit the 'Account' page and click on forget password and follow the steps to reset your password.

Pillars / Strenghts / Others
Yes. asa beauty products are formulated to be more than 92% natural, vegan and completely free of any animal testing, We have also gone a step beyond to ensure the paper used in our packaging is FSC certified, ensuring the safety of endangered species and the indigenous. Our alumnium casings also eliminate the use of plastic in all our internal processes.
A 'natural' product can be defined as something that is derived from plant, mineral or animal by-products. The term 'organic' refers to how an ingredient is farmed i.e., it must be prepared and grown without pesticides, chemical fertilizers, GMOs, sulphates/parabens or antibiotics. Asa products are more than 92% natural which refers to our natural formulations and the use of safe synthetics for our products.
Asa believes in the value of compassion towards animals which is why our products are not tested on animals and are completely vegan. However, we have done all the required lab tests by Bureau of Indian Standard and human volunteer testing.
No. We are working towards being available offline in the near future. asa products can be purchased on our website and on a range of e-commerce platforms.
Asa products are more than 92% natural and are 100% sustainable through our unique refillable programme. Our aluminium casings ensure that our products can be replenished time and again without having to purchase a completely new product. Our packaging is also FSC certified and chlorine and heavy metal free, ensuring that it can be absorbed back into the environment sustainably.
Subscribe to the asa newsletter to stay updated on all offers and updates from the brand.
Get in touch with us on customercare@asabeauty.com or call us on our customer care number: 18001207252 to know more about sustainability. Our team will get in touch with you shortly.
We are proud to be India's first clean luxury beauty brand with products that are wholly Made in India. We are eager to share our unique formulations globally in the near future.
asa products can only be exchanged if purchased off our website and not through other e-commerce gateways. Products can only be exchanged with the original reciepts and if they fulfill our exchange criteria. To know more, visit the "Return Policy" page of our website.  
Asa beauty products are now avaliable on our website, i.e., asabeauty.com and on e-commerce platforms like Nykaa.
Unfortunately, asa products are not applicable to free sampling. Subscribe to the asa newsletter to stay updated on all offers and updates from the brand.
We are proud to be India's first clean luxury beauty brand with products that wholly Made in India. We have also ensured that we source our ingredients and packaging are ethically sourced and are FSC certified to protect endangered species and indigenous communities.
"Our brand name has meaning in various languages, each unique and powerful, resonating with what the brand stands for.
(aša) n. ‘Healer’ in Hebrew
(aša) v. ‘Desire’ in Pali
(aša) n. ‘Hope’ in Sanskrit
(aša) n. ‘Morning’ in Japanese
(aša) n. ‘Culture’ in Yoruba
(aša) n. ‘Goddess’ in Swedish
(aša) a. ‘Beautiful’ in Nigerian
(aša) n. ‘Wing’ in Portuguese. "
Clean Awakening is a movement of conscious choices and actions, where one sheds away decades of mindless consumption and move towards a more authentic indulgence. It is the feeling of consciousness that makes you choose things that are good for your soul, body, pride, community, the earth, and its abundance.
Asa believes that providing a sustainable and environmentally-friendly product is at the core of our values. Our aluminium casings are refillable and recyclable which eliminates having to purchase a whole new product once used.

Loyalty Program
We are excited for you to be a part of the asa club.You can be inducted into our loyalty club by making a purchase on our website or you can simply signing up for asa club on the page. You also get 10% off on your next purchase through the asa club.
For every rupee you spend on asabeauty.com, you will earn a point that can be redeemed towards exclusive benefits and rewards. There are 3 membership tiers for which you can refer to the "Loyalty Page" of our website.
We are excited for you to be a part of the asa club. Thera are no additional costs for signing up. You also get 10% off on your next purchase through the asa club.
As a member of asa beauty, you get exclusive access to product previews and offers. You can also earn points on shopping that are easily redeemable on future purchases. You can visit the 'asa club' page on our website to learn more.
The asa club has three tiers with varying benefits across, you can visit the 'asa club' page to learn more about the benefits across tiers.
Through the loyalty programme, the points recieved on every purchase of asa beauty products will reflect within 24 to 48 hours.
We send out an email after your purchase, asking you to review the product. The review should be written following the link in the email. Once the review has been submitted, the points should reflect in your account within 1-2 business days.  
Yes, points earned after returning an asa product will be adjusted. The same will reflect in your account in 24 to 48 hours.
No, the points do not have an expiry date.
Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly. You are required to make a minimum spend of Rs. X to keep your tier status once you have been upgraded, for a period of 18 months since the upgrade. In the event of no spend made within this duration, you drop a tier. Minimum spend required per tier in order to maintain tier status:
Seed / Sprout: None
Bud: Rs. 5000
Flower / Bloom: Rs. 10000.
If you are a Bud or Flower/Bloom member, you are eligible for a birthday surprise from us, wherein you will receive a product or a voucher at the start of your birthday month.

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